Our Story

Scentara is an online perfume store based right here in the States. We started up with one aim in mind: to make buying fragrances for everyday life and special occasions easier and more straightforward for our customers.
At the heart of our approach is being super clear about everything. When you’re browsing our products, each listing has all the details you need to know before you commit to a purchase. We spell out pricing, shipping times, return rules and payment options in plain English so you can make an informed decision.
We don’t do sales or physical stores – our shop exists solely on our website and we manage orders according to the rules we set out in advance.

Our Mission

The main goal of Scentara is to simplify the process of buying perfume online by combining accurate product info with consistent service standards.
We think customers have the right to:

  • Get a clear picture of what you’re buying without any confusion
  • Know exactly when something is going to arrive before you buy it
  • Have a clear idea of what to expect with returns and refunds
  • Get help when you need it

Our aim is to provide a predictable and transparent shopping experience where everything is laid out nice and clear.

Our Products

We’ve curated a selection of fragrances that will suit different tastes and needs – from flowers to fresh scents and more. Each product page gives you:

  • The product name and the details you need to know about it
  • A description of the scent based on what we know about it
  • Pricing in good old USD
  • Whether it’s in stock or not
  • Links to the relevant policies

We’re not here to spin a fantasy – we just want to give you the facts to help you pick the right scent for you.

How It All Works

We handle orders within our standard business hours and stick to the timescales laid out in our official Shipping Policy. Once an order goes out, we’ll send you a confirmation and the tracking info.
Payments go through Stripe securely, using all the major credit and debit cards. We never store your full payment details on our servers.
Our return and refund policy is all explained in one place. We recommend taking a look before you buy to know what’s in and out.

Service Standards

If you need to get in touch, we’ve got official chat bot support and email support. We deal with all ordering, shipping, returns and payment inquiries during our published hours, making sure we get it right.
To keep things transparent, we keep written records of all your order confirmations, return approvals and refund notifications.
We aim to give you answers that are factually accurate, based on our policies and totally in line with what we put on our website.

Reach Us

Business Name: Scentara

Business Hours: Monday to Friday, 08:00 AM – 4:00 PM (GMT -5:00 EST)

Business Email: info@scentara.store

Business Address: 3561 Howard Ave, Ste 101
Los Alamitos, California 90720-5307
United States