We’re here to help! At Scentara, we want every customer to have a smooth and informed shopping experience. Whether you have questions about your order, need assistance with shipping, or want to provide feedback, contacting us is simple and straightforward.

How to Contact Us

Email Support

For all inquiries, please contact:
info@scentara.store
Email is the primary and most reliable method of communication.
To help us respond efficiently, please include:

  • Your full name
  • Order number (if applicable)
  • A clear description of your request

This allows us to review your inquiry accurately and provide appropriate guidance.

Live Chat

Live chat assistance is available on the Scentara website during business hours.
If no representative is available, you may leave a message with your contact details. A response will be provided by email within normal operating hours.

Connect With Us

Scentara maintains official accounts on:

For privacy and order verification purposes, detailed customer support is provided only through email.

Order and Shipping Questions

If you need assistance with:

  • Order confirmation
  • Tracking updates
  • Delivery timelines
  • Address corrections (before shipment)

Please contact us by email as soon as possible. Requests related to shipped orders are handled according to our Shipping Policy.

Payment Inquiries

All payments on Scentara are processed securely through Stripe.
If you experience a payment issue or notice an unexpected transaction status, please contact us with your order details. For security reasons, do not share full card numbers or sensitive financial information via email.

Customer Feedback

Your feedback is important to us. Send any comments, suggestions, or experiences to info@scentara.store so we can continue improving our products and services. Every piece of feedback helps us make the shopping experience better for all customers.

Order & Shipping Inquiries

If you have questions about your order status, tracking details, or delivery timelines, contact us at info@scentara.store. Our team will review your order information and provide clear instructions or updates to ensure you are fully informed throughout the shipping process.

Communication Standards

Scentara handles all customer inquiries in a factual and policy-based manner. Responses are based on order records, store policies, and verified transaction information.
We do not make guarantees beyond the terms stated in our published policies. Written confirmation is provided when necessary, such as for return approvals or refund processing.

Data Protection in Communication

Information shared for support purposes is used only for order management and customer service. Sensitive payment details should not be shared through email or chat.
Customer information is handled in accordance with our Privacy Policy.

Reach Us

Business Name: Scentara

Business Hours: Monday to Friday, 08:00 AM – 4:00 PM (GMT -5:00 EST)

Business Email: info@scentara.store

Business Address: 3561 Howard Ave, Ste 101
Los Alamitos, California 90720-5307
United States