Q: How long does order processing take?

Orders are processed within 1–2 business days (Monday through Friday). Orders placed after 04:00 PM EST are processed on the next business day.

Q: How long does delivery take?

After processing, delivery within the United States typically takes 4–6 business days.
The estimated total delivery time is 5–8 business days from the order date. Delivery timelines are estimates and are not guaranteed.

Q: Do you ship outside the United States?

No. Scentara currently ships to addresses within the United States only.

Q: How much is shipping?

A flat shipping fee of $10.00 USD per order applies to all U.S. deliveries. The shipping cost is displayed clearly at checkout before payment is completed.

Q: Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to appear after shipment registration.

Q: Can I cancel my order?

Order cancellation requests may be submitted within 24 hours of placing the order, provided the order has not entered processing or shipment.
Requests must be sent to info@scentara.store and include the order number.

Q: What is your return window?

Return requests must be submitted within 14 days of the delivery date shown by the carrier’s tracking information.

Q: What items are eligible for return?

Items must be unused, unopened, and returned in their original packaging with all seals and labels intact. Proof of purchase is required.

Q: Are any items non-returnable?

Yes. Opened or used fragrance products, items with broken seals, and products damaged due to misuse are not eligible for return.

Q: Who pays for return shipping?

If the return is due to a customer preference, the customer is responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item, return shipping may be covered by Scentara where applicable.

Q: How long does it take to receive a refund?

Approved refunds are initiated within 7 business days after the returned item has been received and inspected.
The time required for funds to appear in your account depends on your bank or card issuer.
If the refund is not visible after 14 business days, contact info@scentara.store.

Q: What payment methods do you accept?

All payments are processed securely through Stripe. Accepted payment methods include major credit and debit cards supported by Stripe, such as Visa, Mastercard, and American Express.

Q: In what currency are payments processed?

All transactions are processed in United States Dollars (USD).

Q: What should I do if my payment fails?

If a payment is declined, the order will not be processed. Customers may verify their payment details or contact their bank. For assistance, contact info@scentara.store.

Q: What should I do if my order arrives damaged or incorrect?

If an item arrives damaged or incorrect, contact info@scentara.store within 24 hours of delivery and include your order number and clear photos of the issue. Each case is reviewed individually.

Q: How can I contact Scentara?

For questions related to orders, shipping, returns, or payments, contact:
Email: info@scentara.store

Reach Us

Business Name: Scentara

Business Hours: Monday to Friday, 08:00 AM – 4:00 PM (GMT -5:00 EST)

Business Email: info@scentara.store

Business Address: 3561 Howard Ave, Ste 101
Los Alamitos, California 90720-5307
United States