Last Updated: February 03, 2025

This Payment Policy explains how payments are accepted, authorized, and processed for orders placed on the Scentara website. The purpose of this policy is to provide clear and transparent information about payment methods, transaction handling, customer responsibilities, and related procedures.
All purchases made on Scentara are subject to this policy and should be reviewed alongside our Shipping Policy and Return & Refund Policy for a complete understanding of order processing.

Accepted Payment Methods

Scentara processes all customer payments securely through Stripe, a third-party payment processor. The payment options available at checkout may include:

  • Visa
  • Mastercard
  • American Express
  • Other card networks supported by Stripe at the time of purchase

Only the payment methods displayed during checkout are available for use. Scentara does not accept cash payments, checks, bank transfers, cash-on-delivery, or any offline payment methods.

Currency and Pricing

All prices on the Scentara website are displayed and charged in United States Dollars (USD).
The total payable amount, including product price, applicable taxes, and shipping charges, is clearly shown before the order is submitted.
Any currency conversion fees or additional charges applied by a customer’s bank or card issuer are determined by the financial institution and are not controlled by Scentara.

Payment Authorization and Order Processing

When an order is placed, the selected payment method is authorized at checkout. Orders are only processed after payment has been successfully confirmed by Stripe.
If a payment authorization fails due to incorrect details, insufficient funds, card restrictions, or technical issues, the order will not be processed. Customers may attempt the transaction again using a valid payment method.

Secure Transactions

All payment transactions are handled through Stripe’s encrypted checkout system, which follows industry-standard security practices.
Scentara does not store full card numbers, security codes, or complete payment credentials on its servers.
Payment security and compliance are managed by Stripe in accordance with applicable payment industry requirements.

Order Confirmation

After successful payment, customers receive an order confirmation email containing:

  • Order number
  • Purchased item details
  • Billing and shipping information
  • Total amount charged

If a confirmation email is not received within a reasonable time after checkout, customers should contact  info@scentara.store to verify their order status.

Failed or Declined Payments

If a payment is declined or interrupted, the order may remain incomplete or be automatically canceled. Inventory is not reserved for unpaid or failed transactions.
Customers may place a new order once the payment issue has been resolved. Product availability and pricing are subject to change.

Billing Information Accuracy

Customers are responsible for providing complete and accurate billing details during checkout. Billing information must match the details associated with the selected payment method.
Orders may be delayed or canceled if incorrect or unverifiable billing information is provided. Scentara is not responsible for issues resulting from inaccurate customer-submitted details.

Refunds and Payment Reversals

Approved refunds are issued to the original payment method used at checkout through Stripe.
Once a refund is initiated, processing times depend on the payment provider and the customer’s bank. Refund confirmation does not guarantee immediate availability of funds.
Detailed refund conditions are outlined in the Return & Refund Policy.

Chargebacks and Payment Disputes

Customers are encouraged to contact  info@scentara.store before initiating a chargeback or dispute with their card issuer. Many payment concerns can be reviewed and addressed directly through customer support.
Scentara cooperates with Stripe and financial institutions during dispute investigations and may provide order records, tracking information, and transaction details as required.

Fraud Review and Transaction Monitoring

Payments may be reviewed for security and fraud prevention purposes. Orders flagged by automated systems or payment providers may be delayed, canceled, or refunded if verification cannot be completed.
These measures are used to reduce unauthorized transactions and protect both customers and the business.

One-Time Payments Only

Scentara does not offer subscriptions, recurring billing, installment plans, or automatic renewals.
All purchases are processed as single, one-time transactions at the time of checkout. No future charges are applied unless the customer places a new order.

Policy Updates

This Payment Policy may be updated periodically to reflect changes in payment processing practices, regulatory requirements, or platform functionality.
The most current version of the policy will always be published on this page and applies immediately upon posting.

Payment Support Contact

For questions related to payments, billing issues, refunds, or transaction concerns, customers may contact:
Email:  info@scentara.store
All inquiries are reviewed and handled according to applicable store policies and payment provider procedures.

Reach Us

Business Name: Scentara

Business Hours: Monday to Friday, 08:00 AM – 4:00 PM (GMT -5:00 EST)

Business Email: info@scentara.store

Business Address: 3561 Howard Ave, Ste 101
Los Alamitos, California 90720-5307
United States