Last Updated: December 27, 2025

Scentara operates this website and store, including all related content, information, features, products, and functionality to provide customers with access to the online store. The website is powered by WooCommerce, which facilitates the services offered here. This Privacy Policy explains how personal information is collected, used, and disclosed when accessing, using, or purchasing through the website. If there is a conflict between this Privacy Policy and the Terms of Service, this Privacy Policy governs the collection, use, and disclosure of personal information.
By accessing or using the website, you acknowledge that you have read this Privacy Policy and understand how personal information is collected, processed, and disclosed.

Personal Information We Collect or Process

ā€œPersonal informationā€ refers to any information that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified data. Depending on your interactions with the website and applicable laws, the following types of personal information may be collected:

  • Contact information: Name, shipping and billing addresses, phone number, and email address.
  • Financial information: Payment card details, transaction records, form of payment, and payment confirmations.
  • Transaction activity: Items viewed, added to cart, purchased, returned, exchanged, or canceled, as well as order history.
  • Communications: Information shared when contacting support or submitting inquiries.
  • Device information: IP address, browser type, device identifiers, and network details.
  • Usage information: Navigation, page visits, and interactions with the website and services.

Personal Information Sources

Personal information may be obtained from:

  • Directly from you: When creating an account, completing a purchase, or communicating with support.
  • Automatically: Through website interactions, cookies, and other tracking technologies.
  • Third-party service providers: When performing website functions such as payment processing, analytics, or fulfillment.
  • Business partners or other external sources: Where permitted or required by law.

How We Use Your Personal Information

Personal information may be used for the following purposes:

  • Providing and improving services: Processing purchases, fulfilling orders, managing accounts, handling returns or exchanges, facilitating shipping, and tailoring website content and recommendations.
  • Security and fraud prevention: Authenticating accounts, securing transactions, detecting unauthorized activity, and protecting users and services.
  • Communicating with you: Responding to inquiries, providing customer support, and maintaining service communications.
  • Legal compliance: Responding to legal requests, enforcing terms, and complying with applicable laws.

How We Disclose Personal Information

Personal information may be shared under the following circumstances:

  • With WooCommerce, vendors, and service providers performing essential services such as payment processing, fulfillment, cloud storage, and analytics.
  • With business and marketing partners for purposes such as displaying advertisements based on user activity across websites, in accordance with applicable privacy rights.
  • When consent is provided, including for social media integration or order delivery purposes.
  • Within affiliate or corporate groups where necessary for operations.
  • In connection with legal obligations or business transactions, including mergers, acquisitions, or legal enforcement.

Relationship with WooCommerce

The website is hosted on WooCommerce, which collects and processes certain personal information to provide and improve services. Information submitted to the website may be shared with WooCommerce and third-party providers in other jurisdictions as needed to facilitate website operations or enhanced features. WooCommerce is responsible for processing personal information in accordance with its privacy policies, which may include information collected across other merchants. For details, please review the WooCommerce Consumer Privacy Policy and the WooCommerce Privacy Portal.

Third Party Websites and Links

The website may contain links to third-party websites or platforms. Scentara is not responsible for the privacy practices, content accuracy, or security of these third-party sites. Any information shared on external platforms, including social media, may be accessible by others and used according to their policies. Inclusion of links does not constitute endorsement of the content or operators of those platforms.

Childrenā€™s Data

This website is not intended for use by children under the age of majority. Personal information from children under this age is not knowingly collected. If a parent or guardian believes that such information has been submitted, they may request deletion by contacting info@scentara.store. Scentara does not knowingly sell or share personal information of children under 16.

Security and Retention of Your Information

While reasonable measures are taken to secure personal information, no system can guarantee complete security. Information submitted may be at risk while in transit. Retention periods depend on the purpose of collection, including account management, service provision, legal compliance, dispute resolution, and enforcement of policies.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information:

  • Access: Request copies of information held about you.
  • Deletion: Request removal of personal information.
  • Correction: Request correction of inaccurate information.
  • Portability: Request transfer of information to another provider.
  • Communication preferences: Opt-out of promotional emails; non-promotional account emails may still be sent.

Requests can be made via the website or at info@scentara.store. Verification of identity may be required. Authorized agents may submit requests on your behalf with appropriate proof of authorization.

Complaints

If you have concerns about the processing of your personal information, contact info@scentara.store. Depending on jurisdiction, you may also have the right to appeal to local data protection authorities.

International Transfers

Scentara currently operates and sells within the United States. All personal information is processed and stored in the U.S. in accordance with applicable privacy laws.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on the website with the ā€œLast Updatedā€ date revised. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Reach Us

Business Name: Scentara

Business Hours: Monday to Friday, 08:00 AM ā€“ 4:00 PM (GMT -5:00 EST)

Business Email: info@scentara.store

Business Address: 3561 Howard Ave, Ste 101
Los Alamitos, California 90720-5307
United States